Phone

07450958529

Email

gillian@rowantreetherapies.uk

Opening Hours

Mon - Fri: 10-14.30, Evening appointments available on request

Terms and Conditions/Good Practice Policy

Terms and Conditions/Good Practice Policy for Rowan Tree Therapies

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

As an AoR member:

I am bound by the AoR Code of Practice and Ethics. 

I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety. 

I will always be adequately insured for medical malpractice/professional indenmity requirements. The industry standard is in excess of £5 million cover.

I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.

I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times.

As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

My Personal Business Practice Policies:

  1. The use of Face Coverings 
  • My clients are welcome to wear a face covering should they wish to do so. 
  • If a client wishes me to were a face covering for their treatment, I am happy to do so.

2. Appointments 

I have a few requests of my clients; 

  • If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

 3. Fees

My fees (as seen in my prices page) are payable in full at the time of treatment. 

4. Cancellation Policy 

  • I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. Less than 24 hours notice may result in a fair-use fee of 100% ofmy usual treatment cost. This fee will be required to be settled prior to any future bookings.

5.  Deposits 

  • Deposits will only be requested if you have cancelled 2 appointments with less than 24hrs notice.
  •  I request a deposit of 50% of my usual appointment fee at the time of booking your next appointment. 
  • If you cancel again with less than 24 hours notice the deposit will be withheld and the outstanding balance paid as stated in my cancellation policy above. 

6.     Vouchers 

  • I supply the option to buy vouchers for treatments. These may be given as gifts.
  • These treatments can be booked during my normal working hours with no restrictions. 
  • Where an appointment is booked and missed, my cancellation policy above will apply and a proportion of the treatment will be deducted from those remaining.
  • These treatments are paid in advance and are fully flexible with 24 hours notice.
  • These vouchers are non refundable.
  • These vouchers are required to be used within 6 months.

7.    Use of background music

  • I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.

8. Male Clients

  • Male clients are only accepted by referal.

    Rowan Tree Therapies